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Privacy Policy

Last updated: September 2026

NOVA ENTERTAINMENT LIMITED (“NOVA Entertainment”, “NOVA”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase or register for tickets to events, subscribe to our communications, contact us, or otherwise interact with NOVA Entertainment.

1. Who We Are

NOVA ENTERTAINMENT LIMITED is a company registered in England and Wales.

Company name: NOVA ENTERTAINMENT LIMITED
Company number: 15863905
Registered office: 47 Stanger Road, London, England, SE25 5LD
Email: info@ent-nova.com
Website: www.nova-ent.co.uk

For personal information that we collect and use directly, NOVA ENTERTAINMENT LIMITED acts as the data controller under applicable UK data protection law.

2. Information We Collect

Depending on how you interact with us, we may collect personal information including:

  • your name;

  • your email address;

  • your contact details;

  • information relating to events you have purchased tickets for, registered for, attended or shown interest in;

  • information you provide when contacting us;

  • information you provide when subscribing to our mailing list or marketing communications;

  • information about your interaction with our emails and website; and

  • technical information such as your IP address, device type, browser information and cookie data where applicable.

Tickets for NOVA Entertainment events and selected third-party events may be sold through external ticketing platforms. These ticketing providers may collect additional information, including payment and transaction information, in accordance with their own privacy policies.

Where payments are processed directly by an external ticketing provider, NOVA Entertainment does not generally receive or process your full payment card details.

3. How We Collect Your Information

We may collect personal information directly from you when you:

  • subscribe to our mailing list;

  • contact us through our website or email;

  • register for or purchase tickets to an event;

  • complete a form or provide information to us;

  • interact with our website; or

  • communicate with us in connection with an event.

We may also receive limited personal information from third-party ticketing platforms where this is permitted by law and where the relevant platform is authorised to provide such information to us.

Where we obtain personal information from another source, we will only use that information where we have an appropriate lawful basis to do so.

ICO guidance requires organisations to explain clearly how and why personal data is used, including where data has been obtained from another source.

4. How We Use Your Information

We may use your personal information to:

  • provide information, services or event-related communications that you request;

  • administer ticket purchases, registrations and event communications;

  • respond to enquiries and customer service requests;

  • manage subscriptions to our mailing list;

  • send information about NOVA Entertainment events, ticket releases, presales, offers, news and promotions where permitted by law;

  • understand how visitors use our website;

  • improve our website, events, marketing and services;

  • maintain the security and operation of our website;

  • manage our relationship with customers and attendees; and

  • comply with applicable legal, accounting and regulatory obligations.

We only process personal information where we have an appropriate lawful basis. Depending on the circumstances, this may include your consent, performance of a contract, compliance with a legal obligation or our legitimate interests.

5. Marketing Communications

We may send you marketing communications about NOVA Entertainment, including upcoming events, ticket releases, presale opportunities, offers, news and promotions, where you have agreed to receive such communications or where we are otherwise permitted to do so under applicable law.

Where consent is required, we will ask you to take a clear positive action to indicate that you would like to receive marketing communications from us.

Where applicable law allows us to contact existing customers about similar products or services without separate consent, we will only do so where the relevant legal requirements are met.

You can unsubscribe from NOVA Entertainment marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at info@ent-nova.com.

If you unsubscribe, we will stop sending you marketing communications as soon as reasonably practicable.

Unsubscribing from marketing communications will not prevent us from sending essential service-related messages where necessary, including information about an event you have booked, event cancellations, postponements, venue changes or other important ticket-related updates.

ICO guidance states that electronic marketing should generally be sent with consent unless an applicable exception such as the soft opt-in applies, and recipients must be given a clear and easy way to opt out.

6. Ticketing Platforms and Third-Party Events

Tickets for NOVA Entertainment events and selected third-party events may be sold through external ticketing providers such as DICE, See Tickets or other authorised platforms.

These ticketing providers operate their own websites and services and may process your personal information independently in accordance with their own privacy policies.

Where a ticketing provider shares personal information with NOVA Entertainment, we will only use that information where we have an appropriate lawful basis to do so.

Purchasing a ticket through an external ticketing platform does not automatically mean that NOVA Entertainment may use your information for marketing. Any marketing use will be subject to applicable data protection and electronic marketing rules.

We recommend reviewing the privacy policy and terms of the relevant ticketing provider when purchasing tickets.

7. Sharing Your Information

NOVA Entertainment does not sell your personal information.

We do not share your email address with third parties for their own independent marketing purposes.

We may, however, use trusted service providers to help us operate our business. These providers may include companies that provide:

  • website hosting and website management;

  • email marketing and mailing-list services;

  • customer relationship management services;

  • website analytics;

  • event administration;

  • IT and security services;

  • cloud storage; and

  • other operational services.

Where these providers process personal information on our behalf, they are expected to process it only for the purposes for which they have been engaged and in accordance with applicable data protection requirements.

We may also disclose personal information where required by law or where reasonably necessary to protect our legal rights, prevent fraud or respond to lawful requests from public authorities.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • operate the website;

  • remember user preferences;

  • understand how visitors use the website;

  • improve website performance; and

  • support analytics or marketing activities where applicable.

Where required by law, we will ask for your consent before placing non-essential cookies or similar technologies on your device.

You can manage your cookie preferences through the cookie settings available on our website.

ICO guidance states that users should be informed about cookies and that non-essential cookies generally require consent before being used.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, operational and regulatory requirements.

Retention periods may vary depending on the type of information and the reason we collected it.

Where you unsubscribe from marketing communications, we may retain limited information on a suppression list so that we can continue to respect your request not to receive further marketing communications.

ICO guidance specifically recommends maintaining a “do not contact” or suppression list so that organisations do not accidentally resume marketing to people who have opted out.

10. Your Rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of your personal information in certain circumstances;

  • request restriction of certain processing;

  • object to certain uses of your personal information;

  • object to direct marketing at any time;

  • withdraw consent at any time where processing is based on consent; and

  • request transfer of certain personal information where applicable.

If you would like to exercise any of these rights, please contact us at:

info@ent-nova.com

We may need to verify your identity before responding to certain requests.

You also have the right to raise a concern with the UK Information Commissioner’s Office if you believe your personal information has not been handled in accordance with applicable data protection law.

11. International Data Transfers

Some service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps where required to ensure that the information receives an appropriate level of protection in accordance with applicable UK data protection law.

12. Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

13. Links to Other Websites

Our website may contain links to external websites, including ticketing platforms, venues, social media platforms and other third-party services.

NOVA Entertainment is not responsible for the privacy practices, security or content of external websites.

We encourage you to review the privacy policy of any third-party website or service you use.

14. Children’s Privacy

Our website and services are not intended to knowingly collect personal information from children where such collection would not be lawful.

Where age restrictions apply to particular events, the relevant event terms and ticketing platform requirements will apply.

If you believe that personal information relating to a child has been provided to us inappropriately, please contact us at info@ent-nova.com.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.

Any updated version will be published on this page, and the “Last updated” date at the top of this Privacy Policy will be revised accordingly.

16. Contact Us

If you have any questions, requests or concerns about this Privacy Policy or the way NOVA Entertainment handles personal information, please contact us:

NOVA ENTERTAINMENT LIMITED
Company number: 15863905
Registered office: 47 Stanger Road, London, England, SE25 5LD
Email: info@ent-nova.com
Website: www.nova-ent.co.uk

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